Your Vitalist Health Band collects information while you wear it. To view that information in the Vitalist Health app, the band needs to send it to your phone.

This process is called syncing.

How does the connection work?

Your band and phone work together to send your information to Vitalist:

1. Your band collects readings and stores them.

2. The band sends a short wireless signal using Bluetooth. Bluetooth is a wireless connection that lets nearby devices communicate without a cable.

3. Your phone receives the signal through the Vitalist Health app.

4. The app sends the information to Vitalist using your phone's Wi-Fi or mobile data connection.

5. Your latest available information appears in the app.

Your band does not have its own Wi-Fi or mobile data connection. It relies on a nearby phone running the Vitalist Health app to pass information along.

Does my phone need to stay near the band?

Your phone should be within Bluetooth range of your band so it can receive the band's signals.

If your phone is not nearby, the band can store at least 30 days of information. It can send the stored information when it comes back within range of a phone running the app.

When does syncing happen?

Your band sends a Bluetooth signal about every 30 minutes. The app can also sync when:

• You open the Vitalist Health app.

• You tap Sync under My Device.

• A caregiver alert is open. During an open alert, the app checks for information from the band more frequently.

The app may also sync in the background, which means it can continue receiving information when you are not actively using it. This depends on your phone's permissions and settings.

Does syncing happen instantly?

Not always. There may be a delay between when your band collects a reading and when it appears in the app.

The time shown beside a reading helps you understand when the information was last updated. You can also check the last sync time under My Device.

If your information does not appear to be up to date, see [How to Sync Your Vitalist Health Band Manually].